Welcome to the official Ticket To The Moon Taiwan website and SHOPLINE store. Please read the following Terms and Conditions carefully before using this website or placing an order. By browsing this website, registering as a member, adding products to your cart, placing an order, or checking the box indicating agreement to our Terms and Refund Policy during checkout, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
This website is operated by WaJIS Limited Company and provides products and services related to Ticket To The Moon Taiwan. If you do not agree to any part of these Terms, please discontinue use of this website and related services.
1. Store Services and Applicability of Terms
This website provides Ticket To The Moon Taiwan product information, online shopping services, order processing, payment services, shipping, customer support, and related services.
We reserve the right to modify, suspend, or discontinue any part of the website or services at any time due to operational requirements, system maintenance, legal compliance, or other necessary reasons.
Any updates to these Terms will be posted on this website. Continued use of the website after such updates constitutes acceptance of the revised Terms.
All communications and agreements between this website and users, including but not limited to order confirmations, payment notifications, shipping notifications, customer service records, and acceptance of Terms, may be conducted electronically.
2. Membership Registration and Accuracy of Information
If you register as a member, you agree to provide accurate, complete, and up-to-date information, including your name, phone number, email address, and shipping address.
You are responsible for any losses, delays, failed deliveries, returned shipments, or additional shipping fees caused by inaccurate or incomplete information.
Your account credentials are for personal use only. Please keep your account and password secure. If you suspect unauthorized access or security issues, please contact us immediately.
While we will provide reasonable assistance, we are not liable for losses resulting from unauthorized account use, data breaches, or transactions not attributable to this website.
3. Product Information, Pricing, and Inventory
We strive to provide accurate product names, specifications, dimensions, colors, pricing, inventory information, and descriptions.
However, product colors and appearances may vary due to photography lighting, screen settings, or device differences. Actual products shall prevail.
Prices, promotions, inventory levels, and product availability may change without prior notice. We reserve the right to modify product information, pricing, promotional offers, and order acceptance.
If an order cannot be fulfilled due to system errors, pricing mistakes, inventory discrepancies, or force majeure events, we will notify you and assist with cancellation, refunds, order adjustments, or replacements.
4. Order Acceptance and Payment
After you place an order, the system will automatically send an order confirmation email. However, this does not constitute formal acceptance of the order.
We reserve the right to verify order details, payment status, inventory availability, and shipping feasibility before accepting the order.
We may cancel or suspend orders under the following circumstances:
Products are out of stock, discontinued, or inventory errors occur.
Payment fails or suspicious transactions are detected.
Shipping information is incomplete, incorrect, or unreachable.
System, logistics, payment gateway, or third-party service disruptions occur.
Natural disasters, pandemics, transportation disruptions, governmental actions, or other force majeure events prevent fulfillment.
Available payment methods, installment options, service fees, and payment review procedures are subject to the settings and policies of SHOPLINE and payment service providers.
5. Shipping and Delivery Policy
Shipping methods, delivery areas, shipping fees, and free shipping thresholds are based on the information displayed during checkout.
Delivery times may vary depending on logistics providers. We cannot guarantee exact delivery dates or time slots.
For special timing needs such as gifts, travel, or events, we recommend placing orders in advance.
If products are returned due to incorrect shipping information, failed delivery attempts, refusal to accept delivery, unclaimed convenience store pickups, or other circumstances not attributable to us, reshipping fees and related costs shall be borne by the customer.
6. Return and Exchange Policy
In accordance with Taiwan’s Consumer Protection Act, customers are entitled to a seven-day cooling-off period starting from the day after product delivery.
The cooling-off period is not a trial period. Returned products must be unused, in original condition, and include all packaging, accessories, tags, gifts, invoices, and related documents.
To request a return, please contact customer service within seven days of receiving the product and provide your order number, contact information, reason for return, and product photos.
Returns may not be accepted under the following circumstances:
Products have been used, washed, stained, damaged, altered, or emit odors.
Product packaging, tags, accessories, gifts, or documentation are incomplete.
Damage caused by improper use, incorrect installation, external force, or misuse.
Requests made beyond the seven-day cooling-off period.
Non-returnable products specified by law or product page descriptions.
If you receive defective, damaged, missing, or incorrect items, please contact us within seven days and provide photos or videos for verification.
For the protection of both parties, we recommend recording an unboxing video showing the package, contents, tags, accessories, and gifts.
7. Refund Policy
Refunds will be processed after returned products are inspected and approved.
For credit card payments, refunds typically require 7–14 business days, depending on banks and payment service providers.
If discounts, coupons, store credits, promotional gifts, or free shipping offers were applied to the order, refund amounts may be recalculated based on the remaining order value after returns.
We reserve the right to deduct related discounts, gift values, or shipping fee differences if promotional thresholds are no longer met after returns.
8. Product Usage and Safety
Ticket To The Moon products include hammocks, bags, outdoor accessories, and lifestyle goods.
Certain products involve suspension systems, weight-bearing use, outdoor usage, or installation. Please carefully read product instructions, packaging, and related documentation before use.
When using hammocks, straps, ropes, carabiners, tarps, or related accessories, please ensure that anchor points are secure and that products are used within their intended weight limits and usage guidelines.
Do not use products in unsafe environments, excessive heights, near sharp objects, near fire, or on unstable anchor points.
We are not responsible for damages, injuries, or losses caused by improper installation, misuse, unauthorized modifications, exceeding weight limits, prolonged exposure, or abnormal usage conditions.
9. Promotions and Marketing Communications
We may periodically offer promotions, discount codes, gifts with purchase, pre-orders, limited-time offers, or membership activities.
Applicable products, validity periods, usage conditions, and promotional details are subject to the information displayed on promotional pages.
We reserve the right to modify, suspend, terminate, or interpret promotional activities at any time.
Orders or member accounts associated with abnormal transactions, abuse of promotions, duplicate registrations, malicious ordering, or activities affecting fairness may be canceled or restricted.
You agree that we may contact you via email, phone, LINE, or other contact methods you provide regarding order updates, shipping notifications, customer service, and necessary transaction information.
If you opt in to marketing communications, we may also send product updates, promotional offers, and brand news. You may unsubscribe at any time through the relevant platform mechanisms.
10. Personal Data and Privacy Protection
We collect, process, and use personal information in accordance with Taiwan’s Personal Data Protection Act and applicable laws.
Personal information collected may include your name, phone number, email address, shipping address, order information, payment status, and customer service records.
Such information is used for transaction processing, shipping, customer service, returns, order notifications, marketing communications, and service optimization.
Necessary information may also be shared with logistics providers, payment service providers, SHOPLINE, or other service partners solely for operational purposes.
Except where required by law or necessary to protect legal rights, we will not sell, exchange, or disclose your personal information to unrelated third parties.
11. Intellectual Property Rights
All trademarks, product images, texts, graphics, designs, videos, promotional content, and website materials are owned by Ticket To The Moon, Ticket To The Moon Taiwan, WaJIS Limited Company, or authorized licensors unless otherwise stated.
Without prior written consent, no person may reproduce, distribute, modify, publicly display, transmit, or use any content for commercial purposes.
12. Prohibited Conduct
Users may not engage in the following activities:
Providing false information or using another person’s identity or payment details.
Placing malicious orders, abusing promotions, or interfering with transactions.
Using the website for illegal purposes or infringing on third-party rights.
Distributing viruses, malicious software, spam, or disruptive content.
Unauthorized commercial use of website content, trademarks, images, or product information.
We reserve the right to suspend accounts, cancel orders, refuse transactions, or take legal action if violations occur.
13. Disclaimer
We strive to maintain stable website operations. However, we are not liable for service interruptions, delays, or inability to fulfill obligations caused by system maintenance, internet failures, logistics delays, payment gateway disruptions, natural disasters, pandemics, war, government actions, or other force majeure events beyond our control.
This website may contain links to third-party websites or services. Use of such services is subject to the respective third-party terms and privacy policies. We are not responsible for third-party content, services, or data handling practices.
14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of the Republic of China (Taiwan).
Any disputes arising from website usage, transactions, or these Terms shall first be resolved through good-faith negotiation. If litigation becomes necessary, the Taipei District Court in Taiwan shall serve as the court of first instance unless otherwise required by law.
15. Contact Information
If you have any questions regarding these Terms, orders, payments, shipping, returns, or product usage, please contact us through the following channels:
Ticket To The Moon Taiwan
Operated by: WaJIS Limited Company
Unified Business Number: 60459201
Customer Support: hello@tickettothemoon.com.tw
Official LINE Account: @tttmtw
Service Hours: 09:00–17:00
