Last Updated: May 20, 2026
Ticket To The Moon Taiwan (“the Brand”, “we”, “our”, or “us”) is operated by WaJIS Limited Company. To protect your personal data and privacy rights, we have established this Privacy Policy in accordance with Taiwan’s Personal Data Protection Act and applicable laws and regulations.
This Privacy Policy explains how we collect, process, use, store, and protect your personal information when you browse our website, register as a member, place orders, participate in events, subscribe to newsletters, contact customer service, or use services provided through our website and SHOPLINE platform.
By using our website and related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Scope of Application
This Privacy Policy applies to personal information collected, processed, and used when you access or use the Ticket To The Moon Taiwan website, SHOPLINE store, membership services, shopping services, customer support, marketing activities, and other online or offline services provided by us.
This Privacy Policy does not apply to third-party websites, platforms, services, or links not operated or controlled by us. When you access third-party websites or services through links on our website, their respective privacy policies shall apply separately.
2. Purposes of Collecting Personal Data
We collect, process, and use your personal data for the following purposes:
Processing product sales, orders, payments, shipping, returns, exchanges, and after-sales services.
Creating, managing, and maintaining membership accounts and member benefits.
Handling customer inquiries, support requests, disputes, complaints, or communications.
Sending order confirmations, payment notifications, shipping notifications, refund notifications, and service-related messages.
Providing promotions, newsletters, member activities, product recommendations, and brand updates.
Conducting consumer behavior analysis, website analytics, service improvements, product development, and operational statistics.
Maintaining website, system, and transaction security, and preventing fraud, abuse, illegal activities, or violations of service terms.
Complying with legal obligations, tax regulations, accounting requirements, consumer protection laws, governmental requests, or judicial requirements.
Other necessary purposes related to our business operations, e-commerce services, and customer management.
3. Categories of Personal Data Collected
Depending on how you use our services, we may collect the following categories of personal data:
3.1 Identification Information
Including your name, title, date of birth, gender, membership account, LINE account name, LINE user identifiers, social media account identifiers, or other identifiable information.
3.2 Contact Information
Including email address, mobile number, telephone number, billing address, shipping address, invoice address, and other contact details.
3.3 Order and Transaction Information
Including purchased products, order numbers, transaction amounts, payment methods, payment status, shipping methods, logistics tracking numbers, return records, refund records, invoice information, and customer service communications.
3.4 Payment Information
Payment transactions may be processed by third-party payment service providers. We may receive limited payment-related information such as transaction identifiers, payment status, or the last four digits of payment methods for verification purposes.
Sensitive payment data such as full credit card numbers or security codes are generally processed directly by payment providers and are not stored by us.
3.5 Website and Device Usage Information
Including IP address, browser type, device information, operating system, cookies, browsing history, click records, visit duration, referral URLs, interaction records, and analytics data.
3.6 Other Information You Voluntarily Provide
Including information submitted through customer service, forms, LINE Official Account, social media messages, emails, event registrations, questionnaires, or other communication channels.
4. Period, Area, Recipients, and Methods of Personal Data Use
4.1 Retention Period
Your personal data may be retained during:
The duration of service provision or contractual relationships.
The period necessary to fulfill collection purposes.
Periods required by laws or regulatory authorities.
Necessary periods for taxation, accounting, dispute resolution, legal claims, fraud prevention, or contract fulfillment.
The duration during which you consent to receive marketing communications.
4.2 Geographic Area of Use
Your personal data may be processed within Taiwan or in locations where our partners, SHOPLINE, payment providers, logistics providers, cloud service providers, marketing service providers, or other business partners operate.
Where cross-border data transfers are involved, we will comply with applicable legal requirements and reasonable security measures.
4.3 Recipients of Personal Data
We may provide your personal data, within necessary limits, to:
Authorized personnel of the Brand and affiliated companies.
SHOPLINE and related service providers.
Payment gateways, banks, credit card processors, and electronic payment providers.
Logistics, shipping, warehousing, and delivery providers.
E-invoice, accounting, taxation, and administrative service providers.
IT system providers, cloud hosting providers, website maintenance providers, analytics services, and cybersecurity providers.
Email, SMS, advertising, push notification, and marketing service providers.
LINE Official Account tools, customer support systems, and communication platforms.
Legal, accounting, consulting, or dispute resolution professionals.
Government authorities or judicial agencies when legally required.
Other partners necessary to fulfill services or contractual obligations.
We do not sell, rent, or arbitrarily disclose your personal data to unrelated third parties.
4.4 Methods of Use
We may collect, store, analyze, process, transmit, compare, retrieve, update, delete, or otherwise use personal data through automated or non-automated means consistent with the purposes described above.
5. Cookies and Similar Technologies
To improve browsing experience, maintain website functionality, analyze traffic, and provide relevant products or marketing content, we and third-party service providers may use cookies, tracking pixels, website analytics tools, or similar technologies.
These technologies may be used to:
Remember login status, shopping cart contents, and preferences.
Analyze traffic, user behavior, and service performance.
Improve website functionality, product content, and user experience.
Measure advertising effectiveness, remarketing, or personalized recommendations.
Detect abnormal traffic or maintain website security.
You may disable or delete cookies through your browser settings. However, disabling cookies may affect certain website functions such as login, shopping cart usage, checkout, or personalized services.
6. Third-Party Services
To provide e-commerce services, we may use third-party services including SHOPLINE, payment services, logistics providers, e-invoice systems, cloud services, analytics tools, advertising platforms, social media platforms, and customer service tools.
These third-party providers may process your data according to their own privacy policies and terms of service.
Common third-party services may include:
SHOPLINE e-commerce platform
Credit card and electronic payment services
Shipping and logistics services
Google Analytics, Meta Pixel, and advertising tools
Email, SMS, and customer support systems
E-invoice, accounting, and tax-related systems
We only cooperate with third parties within the scope necessary to provide services and require them to protect personal data in accordance with applicable laws and contractual obligations.
7. Marketing Communications and Unsubscription
Subject to your consent or applicable laws, we may send product information, promotional offers, member notifications, and brand updates through email, SMS, LINE Official Account, social media platforms, advertising platforms, or other channels.
You may unsubscribe or opt out at any time by:
Clicking the unsubscribe link in marketing emails.
Following the opt-out instructions in SMS messages.
Contacting customer service.
Adjusting membership or notification preferences.
Blocking or unsubscribing from our LINE Official Account.
After unsubscribing, we may still send non-marketing communications necessary for transactions, shipping, payments, customer service, or legal obligations.
8. Protection of Personal Data
We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, disclosure, modification, destruction, or loss.
Such measures may include:
Access control and confidentiality obligations.
Password and account security management.
Secure transmission and encryption mechanisms.
Server, database, and backend access management.
Security management of third-party providers.
Regular reviews of data retention and deletion procedures.
However, internet transmission cannot be guaranteed to be completely secure. You are also responsible for safeguarding your account credentials and devices.
9. Your Rights Regarding Personal Data
Under Taiwan’s Personal Data Protection Act, you may exercise the following rights regarding your personal data:
Request access or review.
Request copies.
Request supplementation or correction.
Request suspension of collection, processing, or use.
Request deletion.
To exercise these rights, please contact us using the information provided below. We may request identity verification to protect your data security.
Certain data may not be immediately deleted if retention is required for legal compliance, accounting, taxation, dispute resolution, or contractual obligations.
10. Minors’ Privacy
If you are a minor, you should obtain consent from your legal guardian before using this website or related services.
By registering an account or placing an order, you represent that you have obtained such consent.
Legal guardians may contact us to request access, correction, suspension, or deletion of a minor’s personal data.
11. Consequences of Not Providing Personal Data
You may choose whether to provide personal data. However, failure to provide necessary information may result in our inability to provide some or all services, including:
Creating membership accounts
Completing orders, payments, or shipping
Providing customer support or after-sales services
Sending invoices, notifications, or documents
Participating in promotions or membership benefits
12. Policy Updates
We may revise this Privacy Policy at any time due to legal changes, service adjustments, technology updates, operational needs, or other reasons.
Updated versions will be posted on this website and become effective upon publication. If changes materially affect your rights, we will provide appropriate notice.
We encourage you to review this Privacy Policy periodically.
13. Contact Information
If you have any questions regarding this Privacy Policy, personal data processing practices, or your personal data rights, please contact us:
Brand: Ticket To The Moon Taiwan
Company: WaJIS Limited Company
Unified Business Number: 60459201
Customer Support: service@tickettothemoon.com.tw
LINE Official Account: @tttmtw
We will respond within a reasonable timeframe in accordance with applicable laws and regulations.
