Thank you for shopping at the official Ticket To The Moon Taiwan store. To protect your rights, please read the following Shipping Policy carefully before placing an order. By completing an order, you acknowledge that you have read, understood, and agreed to this Policy.
1. Shipping Methods
Our store currently mainly provides the following shipping methods:
7-Eleven store-to-store pickup
FamilyMart store-to-store pickup
You may select a suitable convenience store pickup location during checkout. Actual available shipping methods are subject to the options displayed on the SHOPLINE checkout page.
2. Order Processing and Shipment Time
After an order is placed and payment is completed, we will arrange shipment according to the order sequence.
Under normal circumstances, orders will be shipped within two business days after the order is placed.
Business days do not include Saturdays, Sundays, national holidays, consecutive holidays, natural disasters, logistics disruptions, or other force majeure events.
During promotional periods, high order volume, product restocking, system issues, or other special circumstances, shipment may be slightly delayed. We appreciate your understanding.
3. Delivery Time
After the product is shipped, actual delivery time will depend on the convenience store logistics process.
Generally, convenience store pickup delivery takes approximately 2 to 4 business days to arrive at the designated store. Actual delivery time may vary due to logistics volume, store operations, location, weather conditions, consecutive holidays, or other force majeure events.
Once the package arrives at the designated store, the system or logistics provider will notify you by SMS, email, app notification, or other methods. Please complete pickup within the stated period.
4. Shipping Fees
Shipping fees are subject to the amount displayed on the checkout page.
If our store offers free shipping, free shipping above a certain amount, or promotional shipping discounts, the applicable conditions shall be based on website announcements, promotional pages, or the checkout page.
If an order no longer meets the free shipping threshold due to return, cancellation, failure to pick up, or other reasons, we may deduct the original shipping discount or related logistics fees based on the actual situation.
5. Convenience Store Pickup Notes
When selecting convenience store pickup, please make sure the following information is correct:
Recipient name
Recipient mobile number
Selected convenience store location
Ordered products and quantities
If the package is returned or cannot be delivered due to incorrect recipient information, inability to receive mobile notifications, incorrect store selection, store closure or relocation, logistics issues, or failure to pick up within the required period, reshipment may be required. Any related reshipping costs shall be borne by the customer.
6. Pickup Period
After the package arrives at the selected convenience store, please pick it up within the pickup period specified by the convenience store.
If you fail to pick up the package within the required period, the package will be returned to our store by the logistics provider. After the order is returned, we will contact you regarding further arrangements depending on the situation.
If the package is returned due to failure to pick up, reshipping fees or related costs shall be borne by the customer. If the order is later refunded, we may deduct incurred logistics fees, handling fees, or other necessary costs before processing the refund.
7. Failure to Pick Up and Repeated Non-Pickup
To protect the rights of both parties, if a customer has a record of failure to pick up packages, repeated non-pickup, refusal to accept delivery, or unreasonable order cancellations, our store reserves the right to restrict shipping methods, restrict payment methods, cancel orders, or suspend transaction services.
8. Order Consolidation and Split Shipments
If you place multiple orders at different times, the system will process them as separate orders. We cannot guarantee order consolidation or combined shipping fees.
If products in an order need to be shipped separately due to inventory, packaging limitations, logistics restrictions, or operational requirements, we may arrange split shipments. If split shipment is required, we will arrange it according to the actual situation and notify you through order notifications or customer service.
9. Shipping Restrictions
Convenience store pickup may be subject to restrictions based on product size, weight, volume, product type, store status, or logistics regulations.
If your order exceeds the convenience store logistics shipping limits, we may contact you to adjust the shipping method, split the order, or cancel certain items.
10. Modification of Recipient Information or Pickup Store
After an order is placed, if you need to modify recipient information or pickup store, please contact customer service as soon as possible.
If the order has not yet entered the shipping process, we will do our best to assist. However, if the order has already been shipped, handed over to logistics, or cannot be changed through the system, we cannot guarantee that the modification can be completed successfully.
11. Logistics Issues
If any logistics issue occurs after shipment, such as delivery delay, abnormal delivery status, store closure or relocation, package loss, package damage, or other unexpected situations, please contact us via customer support email or LINE Official Account. We will assist in checking with the logistics provider and handling the issue.
Logistics inquiries and processing times are subject to the actual procedures of the logistics provider.
If the product is confirmed to be lost or damaged due to logistics reasons, we will assist with reshipment, refund, or other reasonable arrangements based on the actual situation.
12. Please Check Your Order After Pickup
Please check your order as soon as possible after pickup, including product items, quantities, appearance, and packaging condition.
If you find missing items, incorrect products, defects, or shipping damage, please take photos as soon as possible and contact us through customer support email or LINE Official Account.
To help us process your request quickly, please provide the following information:
Order number
Recipient name
Photos of the affected product
Photos of the outer packaging
Description of the issue
13. Contact Information
If you have any questions regarding shipping methods, shipment progress, or logistics status, please contact us:
Brand: Ticket To The Moon Taiwan
Company: WaJIS Limited Company
Customer Support: service@tickettothemoon.com.tw
LINE Official Account: @tttmtw
